Support App

The Support App is a macOS menu bar app designed to assist organizations in various ways:

• User and help desk support: The app provides users and helpdesks with easy access to basic diagnostic information, enabling them to proactively address and resolve minor issues efficiently.
• Access to support channels and resources: Users can conveniently access support channels, company resources such as websites, applications, and file servers through the app.
• Modern and native macOS app: The app offers a visually appealing and native macOS experience, incorporating your corporate identity.

Support App is developed by Root3, an organization specialized in managing Apple devices based in Halfweg, The Netherlands. Root3 provides managed workplaces, consultancy, support services, and App Catalog (opens in a new tab) for third-party macOS app patch management, helping organizations maximize the benefits and security of their Apple devices.

Support App was publicly released in 2020 and had since then become a popular tool and used within organizations all over the world.

The most straightforward and recommended way to configure the app is using Configurator Mode, export to a Configuration Profile and use with your Device Management Service.

More information and documentation can be found in the Wiki (opens in a new tab)

Support App is supported by the community in Mac Admins Slack in the channel #support-app (opens in a new tab) or create an issue on GitHub (opens in a new tab).

We value your privacy. To protect your privacy, the Support App does not collect or send any personal data.

• Root3 developed this application as a side project to add additional value for our customers
• The application can be used free of charge and is provided ‘as is’, without any warranty
• Comments and feature request are appreciated. Please file an issue on Github